Customer Service FAQ
What payment methods do you accept?
We accept checks or money orders.
How long does it take to process my order or payment?
Online payments for educational services are processed immediately. If you are placing a custom order, a Mobility Rules® representative will contact you by the next business day to arrange a timeline for delivery. Most orders are shipped within 2-3 weeks.
What shipping methods are available?
Mobility Rules® ships via the following methods (prepaid). If you are placing a custom order, a Mobility Rules® representative will contact you by the next business day to arrange shipping details.
In the USA:
USPS (United States Postal Service)
If you would like your order shipped via an alternate method, please contact us.
What is your refund policy?
Mobility Rules® Tools & Materials - Refunds will be given promptly upon return of any defective items.
Education - No refunds can be given for education services and tests actually performed. Any cancellation received five or more business days prior to the start date of class will be fully refunded.
Students who cancel within the five days will be charged the full amount due. The class may be rescheduled under our Reschedule Policy (See below).
How do I reschedule my class?
All rescheduling is on a space available basis.
Rescheduling is only applicable for the same course and version that was originally scheduled by the student.
Contact us online to learn more about your rescheduling opportunities.
How do I cancel my CMC Membership?
Please provide a written request, via electronic mail, fax or mail, no less than (30) days prior to your current CMC expiration date. Your Membership will not be renewed.
I still have questions. How can I reach Customer Service?
Please contact us online.